Shipping

Hands down, we have the fastest handling time and ship quickly.

Live plants will ship using an appropriate service to arrive with a 1- to 3-day transit time when there are no delays from weather or holidays. Dry goods such as LED lights, fish food, medication, filtration products, etc. will ship UPS Ground which has a 2- to 6-day transit time, depending on delivery location. We do not ship to P.O. Boxes, Puerto Rico, or internationally. Also, shipping to Alaska and Hawaii has an additional $17.99 surcharge.

Live Arrival Guarantee

 
We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temperatures are below 35°F and over 90°F during the day. Temperatures above this only makes it harder, not impossible. Most plants can tolerate warmer temps, but some are more sensitive. We ask that if possible, please wait for a break in the weather to order to improve the condition that plants arrive in. We use heat-reflecting pouches when extreme temperatures are reported back from our shipping algorithm. 

When temperatures are cold, we will use heat packs and liners. Shipping live goods is difficult as our warehouse could be 70°F and your home could be snowing, with different temperatures at all the stops in between. We use an advanced algorithm we developed to check temperatures between us and our destinations. We have thresholds to include heat packs and liners when needed. We do our best and will make it right for you, but we may request to try again at a later date when weather patterns change if the first shipment isn't successful. 

 

Special Delivery Instructions

 
Unfortunately, our system isn't set up to take special delivery instructions, such as "hold for pick up," "leave at back door," and so forth. We also can't "hold shipping until X day." We have many people working in the chain to pack your orders and get them out to you as fast as possible, and the special instructions don't carry down the line, which can lead to delays and missed custom steps. To solve this, we have things streamlined to make sure we deliver on our fast shipping promise. 

 

Delivery Returns

 
Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. We don't provide refunds when it comes to a difference of opinion, such as "My fish doesn’t like this food." However, if you decide the light you bought is a bit too green for your liking, we will refund it at your cost of shipping, provided that it is in the original box and purchased within 90 days from us.

If you would like to return a product, start the process by emailing us at shipping@aquariumcoop.com This allows us to see if there is something we can do before returning the product, such as troubleshooting or educating you on a feature you didn’t know about. We don’t require an RMA number, but we do ask you to contact us to initiate the return. Please do not call the retail store as they operate separately from the warehouse and will not be able to issue you a return label.

Products bought from http://www.aquariumcoop.com can be returned within 90 days of original purchase date, provided they are unused, undamaged, and in the original product packaging. If a product does not meet these requirements, we reserve the right to deny the return if we feel that it is warranted.

Who pays for shipping? In the event an item is damaged during transit, Aquarium Co-Op will provide you a shipping label. If you are returning an item for another reason, it is your responsibility to get the item back to us safely. If it is a high-priced item, we recommend getting a tracking number.

Items being shipped back need to be sent to this address:
Aquarium Co-Op
Shipping Team
2110 37th AVE
Everett, WA 98201

Contact the shipping team at Shipping@aquariumcoop.com

 

Images of Aquarium Co-Op's warehouse

 

 

International Delivery

 
Currently, we do not ship to other countries outside of the United States. We want to improve the international shipping experience to meet our high service standards, so we are taking a step back to evaluate different methods of expediting delivery to other countries.