Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. When it comes to a difference of opinion such as: "My fish doesn’t like this food." that we don’t refund for. However, if you decide the light you bought is a bit too green for your liking, provided it is in the original box, within 30 days and purchased from us, we will refund or exchange it for you at your cost of shipping.
If you would like to return a product, start the process by emailing us at email@example.com This allows us to see if there is something we can do before returning the product such as a feature you didn’t know about or send you a return label. We don’t require an RMA number, but do ask you to contact us to initiate the return. Please do not call the retail store as they operate separately from the warehouse and will not be able to issue you a return label etc.
Products bought from http://www.aquariumcoop.com can be returned within 30 days of original purchase date provided they are unused or damaged and in the original product packaging. If a product does not meet these requirements we reserve the right to deny the return if we feel that it is warranted.
Who pays for shipping? In the event an item is damaged during transit etc, Aquarium Co-Op will provide you a shipping label. If you are returning an item for another reason, it is your responsibility to get the item back to us safely. If it is a high-priced item we recommend a tracking number.
Items being shipped back need to be sent to this address:
9661 Firdale Ave
Edmonds, WA 98020
Items that go on sale after you purchase them. We will honor a sale price up to 7 days from the day you purchased your item, this is the day in which the order was placed.
Exchanges: We typically credit your account back the amount of the item and let you purchase the correct item you’d like. This follows the same rules as return.
Aquarium Co-Op is a registered Limited Liability Corporation located in Edmonds, Washington USA.
Contact the shipping team at Shipping@aquariumcoop.com