We pride ourselves on secure packaging and fast shipping. We often ship same day, all by our team in Washington. As we only ship Priority, your package will get to you in 1-3 days when there are no delays from weather and holidays

Live Arrival Guarantee

We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temps are below 35 and over 90 degrees during the day. Temperatures above this only makes it harder not impossible. Most plants can tolerate warmer temps but some are more sensitive. We ask that if you can, you wait for a break in the weather to order to improve the condition plants arrive in. We use heat reflecting pouches when extreme temperatures are reported back from our shipping algorithm. 

When temperatures are cold we will use heat packs. Shipping live goods is difficult as our warehouse could be 70 degrees and your home could be snowing, and all the stops in between. We use an advanced algorithm we developed to check temperatures between us and our destinations. We have thresholds to include heat packs and liners when needed. We do our best and will make it right for you, however we may request to try again at a later date when weather patterns change if the first shipment isn't successful.

Special Delivery Instructions

Unfortunately our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately which leads to delays and missed custom steps. To solve this we have things streamlined to make sure we deliver on our fast shipping promise.

Delivery Returns

Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. When it comes to a difference of opinion such as: "My fish doesn’t like this food." That we don’t refund for. However, if you decide the light you bought is a bit too green for your liking, provided it is in the original box, within 30 days and purchased from us, we will refund it at your cost of shipping.

Images of Aquarium Co-Op's warehouse

Unfortunately our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately which leads to delays and missed custom steps. To solve this we have things streamlined to make sure we deliver on our fast shipping promise.

International Delivery

All orders to Canada are shipped via UPS to Canada Post. Your order is estimated to arrive 9 to 11 business days after the order has shipped from our warehouse. Please note that when customs clearance procedures are required, it may cause delays beyond our original delivery estimates. 30 Days must pass before an order is considered lost in the mail and a replacement is issued.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aquarium Co-Op is not responsible for these charges if they are applied, nor can Aquarium Co-Op predict what these charges may be. These charges are the responsibility of the customer.
Customs, duties, and taxes are non-refundable. If a shipment is refused by the customer due to unexpected import fees, the original shipping charges and any return shipping charges will not be refunded.

To avoid a delay in receiving your order from customs, we suggest:
- Providing a phone number where you may be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs may reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to sender.

Shipping Rates - Shipping rates are calculated at checkout. The easiest way to determine international shipping costs is to simply add your product choices to your shopping cart, select a checkout option, and enter your ship-to address. This will show you what to expect as far as shipping costs.

International Return Policy - Items in their original unopened package can be returned at the expense of the customer. The customer will pay for shipping and any associated duties and taxes for the return order.