Live plants will ship Priority mail, which will get to you in 1-3 days when there are no delays from weather and holidays. Dry goods such as LED lights, fish food, medication, filtration products, etc. will ship Parcel Select, which is a ground-based service with 2-8 day transit times.
Live Arrival Guarantee
We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temps are below 35 and over 90 degrees during the day. Temperatures above this only makes it harder not impossible. Most plants can tolerate warmer temps but some are more sensitive. We ask that if you can, you wait for a break in the weather to order to improve the condition plants arrive in. We use heat reflecting pouches when extreme temperatures are reported back from our shipping algorithm.
When temperatures are cold we will use heat packs. Shipping live goods is difficult as our warehouse could be 70 degrees and your home could be snowing, and all the stops in between. We use an advanced algorithm we developed to check temperatures between us and our destinations. We have thresholds to include heat packs and liners when needed. We do our best and will make it right for you, however we may request to try again at a later date when weather patterns change if the first shipment isn't successful.
Special Delivery Instructions
Unfortunately our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately which leads to delays and missed custom steps. To solve this we have things streamlined to make sure we deliver on our fast shipping promise.
Delivery Returns
Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. When it comes to a difference of opinion such as: "My fish doesn’t like this food." That we don’t refund for. However, if you decide the light you bought is a bit too green for your liking, provided it is in the original box, within 30 days and purchased from us, we will refund it at your cost of shipping.
Images of Aquarium Co-Op's warehouse
Unfortunately our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately which leads to delays and missed custom steps. To solve this we have things streamlined to make sure we deliver on our fast shipping promise.
