Returns

 

How long do I have to make a return?
You may initiate a return within 90 days of your purchasing date.

What can I return?
Any food or liquid items that haven't been opened. Any equipment that has the original packaging and is in unused condition. 

Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. When it comes to a difference of opinion such as: "My fish doesn’t like this food." That we don’t refund for. However, if you decide the light you bought is a bit too green for your liking, provided it is in the original box, within 90 days and purchased from us, we will refund it at your cost of shipping.

For more details, see our Return Policy.

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Aquarium Co-Op
Anonymous (Mililani Town, HI, US)

I bought a bunch of products, some that arent aquarium coop products and some that are. Pleased to have found a Cyanobacteria treatment from Fritz and Xtreme foods. Easy flow sponge filter is great it can create a lot of bubbles. Other niche products like Easy shrimp and Snails is a great addition. Ziss Air Valve is very reliable compared to Petsmart valves that feel cheap and dont completely close or come off. I come here for Quality products I can trust

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Anonymous (Oshkosh, WI, US)

Great products. Better prices then at my local shops. Fast shipping. Placed several orders, and have been very happy

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James C. (Deatsville, AL, US)

Very professional company. Will be doing a lot more business.

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Susan B. (Los Angeles, CA, US)

I was concerned about shipping to the West Coast, but all plants arrived healthy, and were packaged securely. They're are planted and growing with the help of Easy Green and Easy Root Tabs. I do like these Root Tabs better, they don't float up to the top like the previous ones. All the other items i purchased are staples and will be used when needed. All and all my experience shopping on the co-op site has been perfect, like i expected. Thanks Aquarium co-op ! Sue B.

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Anonymous (Denver, CO, US)

Everything was perfect, quality at a reasonable price, excellent shopping experience.

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David F. (Manchester, NH, US)

The online store is a breeze and searching for the things I need for my aquarium hobby are intuitive and lots of suggested pairings that I didn't realize went together!? How cool is that! Excellent job Cory keep up the great work!

One satisfied customer.

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Clayton S. (Cañon City, CO, US)

Aquarium coop is always quick to ship. They have the best liquid fertilizer to keep me coming back.

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James C. (Medford, OR, US)

Best customer service hands down. Can’t beat it.

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James C. (Medford, OR, US)

As always the best customer experience in the industry

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James C. (Medford, OR, US)

This company has the best customer service in the industry!!!

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Anonymous (Hialeah, FL, US)

Shopping with Aquarium Co-Op is always a seamless experience. Their website is easy to navigate, shipping is super fast, and everything arrives packaged with great care.

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Tina (Bellevue, WA, US)

Staff are knowledgeable and helpful with anything you need.

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Omar P. (Windermere, FL, US)

Always great experience

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Anonymous (Crossville, AL, US)

Great procedure and quick shipping

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John S. (Paw Paw, MI, US)

Ive been shopping with Aquarium Coop since 2019. They continue to innovate and stay comparative price wise. On top of that they are ethical and continue to grow the aquarium hobby.

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Jordan J. (London, ENG, GB)

Great service, has always been timely and without issue.

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Luci M. (Austin, TX, US)

Great company......Love Cory! He is so knowledgeable and so down to earth. He is genuine.

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Joe M. (Richmond, VA, US)

Great selection of plants which changes daily so you know they have a good turnover. Will continue to do business with the co-op.

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Anonymous (Mendota Heights, MN, US)

Super fast shipping and reliable products.

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Anonymous (Ellensburg, WA, US)

I like the coop

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TRENTON M. (Riverdale, MI, US)

Love shopping with you guys! And you make amazing products from food to filter adapters. And I love that you’re always willing to fix/try new things like when you changed your root tabs and in my opinion made them way easier to use/better 11/10 shop and shopping experience. And thats not even starting on all the info I’ve learned over the years

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Ashley B. (Sedalia, MO, US)

Great packaging. Fast shipping. Beautiful, healthy plants!

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Kasandra H. (Lynnwood, WA, US)

The staff here are so nice and very well informed.

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Kyle J. (Peoria, AZ, US)

My kids act like it's Christmas every time we get a package from Aquarium Co-op, because they want to see which sticker it is going to be!

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Lawrence G. (St. Petersburg, FL, US)

Easy to view web page products

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Kayleigh (Hillsborough, NH, US)

Everything came quickly and such an easy site to shop.

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Walt W. (Newark, NJ, US)

Always a quick delivery

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Anonymous

So nice to have everything I need in one place!

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Lon P. (Seattle, WA, US)

Love shopping in person and online at Aquarium Coop. I always feel I get value for what I purchase. The store experience is so pleasant. I had someone great me and assist me immediately. I cannot give it a higher recommendation.

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Anonymous (Norfolk, VA, US)

The shipping was fast and it came in 4 days. I would recommend Aquarium Co Op wholeheartedly. I am so excited to get my snail and fish this week!

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JF (Minneapolis, MN, US)

Always easy to navigate and find what I need.

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Kieran M.

Great experience as always. Fast shipping. Easy shopping. Fair pricing.