Shipping Policy

Hands down, we have the fastest handling time and process orders for shipment quickly.

We overstaff so that your orders go out as fast as possible. If you order during business hours, we often ship it the same day. Live plants will arrive with a 2- to 5 business day transit time when there are no delays from weather or holidays. Dry goods such as fish food, medication, filtration products, etc. will ship with an appropriate service which has a typical 1- to 7- business day transit time, depending on delivery location. 

Live Arrival Guarantee

We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temps are below 35°F and over 90°F during the day. Now these temperatures are not for sure death; it's just what makes it easiest for all of us during shipping.

When temperatures are cold we will use heat packs. Shipping live goods is difficult as our warehouse could be 70°F and your home could be snowing, and all the stops in between. We do our best and will make it right for you and may request to try again at a different time.  During heat waves, it's best to avoid ordering live goods as ice packs and insulated bags may not be enough to mitigate it.

Special Delivery Instructions

Our system isn't set up to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately.