How do I cancel my order?

Our packing and shipping crew works extremely fast, so once you submit an order, you only have a very short window during warehouse hours to attempt to cancel the purchase. Try contacting our customer service team using our contact form or by emailing shipping@aquariumcoop.com. However, once the order has been packaged, there is no way for us to cancel the order at that point. The good news is that orders submitted after 4 p.m. PST usually won't be packed until the following day, so you have a better chance of canceling your order in that situation.