My hobbies include, gardening, and landscaping. Growing plants, trees, and flowers has always been my passion. I am also a life long birder, both of these loves came from my Grandma. I am a true nature and animal lover. Anything outdoors in nature I am happy.
A: First and foremost, Cory. It is an amazing feeling knowing that as an employee, your livelihood matters to him. This has been shown to me time and time again. That gives me a sense of security, and pushes me to give all that I have to give. 100% always.
As the customer service representative, being able to provide resolutions to our customers, is rewarding knowing I have helped in some way.
It’s truly a team effort, to ensure we are the best we can be, always being proactive to improve where needed, to provide the best experience we can for our customers. There is always a sense of pride, and support from the whole team, everyone has their own niche, each individual is an integral part of a well oiled machine that is Team Aquarium Co-op.
My background is in education, working with special needs children.
I have had fish in some form or fashion since I was a child. One of the first things I purchased when I moved out on my own was a 75 gallon fish tank. I have had ponds I dug and landscaped, with goldfish and koi for 20+ years up until the last 2 years.Q: What has been your best moment while working for Aquarium Co-Op?
A: Honestly, I don’t think it could be anything more than simply being hired and handed the reins of the customer service position, knowing the high standards Cory has for this company, and being trusted with such an integral part of the business. I take pride in this. I believe customer service makes or breaks a company.Q: What do you do in your daily job at Aquarium Co-Op?
A: I answer all team/shipping Aquarium Co-op emails. I provide solutions to any problems that arise due to shipping issues, issues with orders, or products. Troubleshooting products. I answer all day to day questions from meds and treatment, fish illness, in store, product, and youtube channel questions etc.. I also create orders for reships, edit orders as needed. As well as handling returns/refunds, warranties, and reships when things don’t arrive in good condition due to delays, or weather that affects plants, or lost. I also reach out to all customers that leave reviews, of an unsatisfactory experience, whether it be plants or dry goods, to ensure we make things right for them.
It is my goal to provide the best customer service experience as possible, with an outcome that provides the customer with the sense of fully being taken care of, with the least amount of hassle possible, and in an extreme timely manner.Q: What is your favorite fish and why?
A: This is a hard question to answer, like choosing a favorite child. In the tank I am looking at from my desk, it would be the peacock gudgeons, and the clown killis. In my 125 it would be the Amazon puffers, and the emperor tetras that are breeding, I have fry, to teenagers, to adults, so fun to watch. The colony is really getting big.Q: What would your dream aquarium be?
A: A fully aquascaped discus tank, I have never had discus, definitely want to. I would also love my reef tank back up and running, but I don’t have the time right now.
My ultimate dream tank would be a tank scaped by George Farmer.